[#3] You have bought furniture from a store but there were some damages | IELTS Letter

[SOLVED] Sample Answer:

Dear Sir,

I hope this letter finds you in good health. I wanted to personally reach out to you regarding my recent purchase from your store, the Elegant Home Designs with transaction reference number 189643 made on 23rd November,2023. As a loyal customer of your store, I have always been impressed by the top-notch quality of your products.

Unfortunately, upon receiving the furniture, I was disappointed to find visible damages, such as noticeable scratches, dents on various surfaces and slight but discernible discolorations. Considering the careful packaging, it is evident that these issues arose during shipping or handling. I am writing to request your help in addressing this issue.

Please find attached photos showcasing the damages for your review. As a loyal customer, I have full confidence in the amazing customer service that Elegant Home Designs is known for. I would greatly appreciate your help in finding the best solution, whether it be replacing the damaged parts or the entire item. I sincerely value your prompt attention to this matter and trust that, together, we can quickly resolve this issue.

Eagerly waiting for your reply.

Yours faithfully,
Jacob

IMPORTANT VOCABULARY

• Personally reach out: To make direct contact or communicate on an individual level.
• Transaction reference number: A unique identifier for a specific financial transaction.
• Top-notch quality: Exceptional or superior quality.
• Visible damages: Observable harm or injuries.
• Discernible discolorations: Noticeable changes in color that can be seen or identified.
• Request your help: Politely asking for assistance or support.
• Prompt attention: Swift and immediate consideration or action.